If you have a complaint about something on Best Doctors and Clinics, about a listing, or about how we handle your personal data, you can write to our grievance officer. This page explains how, what to include and how quickly we respond.
Why we have a grievance officer
- The Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended with effect from 20 February 2026, require websites that host content from users to publish a grievance officer and to resolve complaints within set times.
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 require a grievance officer for complaints about personal data, including health information.
- The Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025 give you a right to have grievances about your personal data resolved, with most duties starting on 13 May 2027. We follow them now.
What you can complain about
- Content you believe is unlawful, defamatory, misleading or violates someone’s privacy.
- A listing that is wrong, after you have asked us to correct it through list your clinic and are not satisfied.
- A paid profile that is not labelled.
- How we collect, use, share or keep your personal data, or a request about your data rights that we have not handled.
How quickly we respond
| Type of complaint | Our time limit |
|---|---|
| Any complaint | Acknowledged within 24 hours, and resolved within 7 days |
| Requests to remove content of the kinds listed in rule 3(1)(b) of the IT Rules, such as content that is defamatory or invades someone’s privacy | Acted on within 36 hours |
| Content showing a person’s private areas or intimate images shared without consent | Removed within 2 hours |
| A court order or a lawful order from an authorised government agency | Acted on within 3 hours |
| Requests to access, correct or erase your personal data | As soon as we can, and well within the 90 days the DPDP Rules allow |
These time limits follow the IT Rules as amended in February 2026.
What to include
- your name and an email address or phone number we can reply to
- the web address of the page you are complaining about
- what is wrong, and what you would like us to do
- if you act for someone else, such as a doctor or a clinic, how you are connected to them
- for a court or government order, a copy of the order
Please do not send medical records. We do not need them to deal with a complaint.
Raise a grievance
What happens next
We will confirm that we have your complaint, look into it and tell you what we decided and why. If we remove or change content, we will say so. If we decide not to, we will explain the reason.
If you are not satisfied with our answer to a complaint about your personal data, you will be able to complain to the Data Protection Board of India once those provisions of the DPDP Act are in force. You can also take a complaint about content to the courts, or to the Grievance Appellate Committee set up under the IT Rules where that applies.